Network Support Specialist

GENERAL SUMMARY:  Reporting to the Manager of Network Operations, the Network Support Specialist is responsible for trouble shooting, maintaining and setting up personal computers, and supporting the existing Local Area Networks (LANs), related peripheral equipment, and PC software for Moose International, Mooseheart, and Moosehaven

ESSENTIAL JOB FUNCTIONS:

• Resolve problem calls within Moose International, Mooseheart and Moosehaven campus relating to PC hardware, peripheral computer equipment and software problems
• Responsible for the day-to-day operation and support of LANs. This includes but is not limited to network maintenance, monitoring, problem determination/resolution, and performance tuning
• Set up the PCs and related peripheral equipment, run diagnostics, load software and software upgrades
• Set up various servers needed in a network environment. This includes but is not limited to file, print, and communication servers. This includes loading the network software and maintaining the daily operation of the networks
• Input and maintain the PC inventory system. This includes but is not limited to entering model and serial numbers of all PC equipment that is installed or replaced.
• Develop documentation, analysis, create testing and modification of computer
• Develop procedures/protocols within the Information Systems Department
• Remote User Support
• Other duties as assigned as part of the Information Systems Team

REQUIREMENTS:

• Bachelors /Associates Degree in Computer Science or comparable work experience
• 1-3 years experience in setting up and supporting LANs, Microsoft Operating Systems and Windows Server
• MS Office experience is required.
• Attention to detail, and a strong ability to relate to customers are required, as is the ability to be a team player
• Excellent written and oral skills to communicate effectively with all levels of organizational and vendor leadership and employees
• Ability to comprehend complex ideas, develop solutions to problems, and to analyze quantitative data
• Ability to cooperate within a team
• Ability to work under stress and successfully handle multiple tasks and projects simultaneously
• Ability to deal with ambiguity and changing organizational needs and priorities
• Strong troubleshooting skills

If interested in the above position, please provide a resume or one-page statement of qualifications by Friday, June 25 to the Moose Intl. Human Resources Dept.

e-mail: cthornton@mooseintl.org

fax:   630-859-6639

mail: Christine Thornton, HR Dept. 155 S. International Drive, Mooseheart, IL 60539